Cancellation Policy
Standard Cancellation Terms
At Draxvion, cancellations are free if made at least 48 hours before your scheduled check-in. Please be aware that specific terms may vary during:
- Peak seasons
- Special events
- Group bookings
- Promotional offers
Cancellation Fees
Cancellation charges are applied based on the timing of your cancellation:
- More than 48 hours before check-in: Full refund
- Between 24 and 48 hours before check-in: 50% of the first night’s stay
- Less than 24 hours before check-in: Full charge for the first night
- No-show: Full charge for the entire stay
Refund Process
When a refund is due:
- Credit card refunds are processed within 5 to 10 business days
- Bank transfers may take 7 to 14 business days
- Refunds are issued to the original payment method
Special Circumstances
Flexible cancellation terms may be offered for situations including:
- Medical emergencies (with appropriate documentation)
- Natural disasters
- Travel restrictions
- Service interruptions at the hotel